Privacy Policy for AceIT AI

Effective Date: August 4, 2024

AceIT AI ("we", "our", "us") operates the AceIT AI application and website (https://aceit-ai.co.za) designed to assist students with their studies based on the South African CAPS curriculum guidelines. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

1.1 Personal Information:

• Account Information: When you create an account, we may collect your name, email address, and password.
• Payment Information: If you subscribe to any paid services, we may collect payment information, such as credit card details, through our secure payment processor.

1.2 Usage Data:

• Activity Information: We collect information about your interactions with our app, including chat history, uploaded documents, and generated content.
• Device Information: We may collect information about the device you use to access our services, including IP address, operating system, and browser type.

2. How We Use Your Information

2.1 To Provide and Improve Our Services:

• Personalize your experience and tailor content according to your preferences.
• Improve our app's functionality and user interface.

2.2 Communication:

• Send you service updates, promotional messages, and other information that may be of interest to you.

2.3 Compliance and Legal Obligations:

• Ensure compliance with legal obligations and respond to lawful requests from public authorities.

3. Sharing Your Information

3.1 Service Providers:

• We may share your information with third-party service providers who perform functions on our behalf, such as payment processing and customer support.

3.2 Legal Requirements:

• We may disclose your information if required by law or if we believe it is necessary to protect our rights, privacy, safety, or property, or that of the public.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Rights

6.1 Access and Correction:

• You have the right to access and update your personal information. You can do so by logging into your account or contacting us.

6.2 Deletion:

• You may request the deletion of your personal information, subject to legal requirements and our legitimate business interests.

7. Third-Party Links

Our app may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us to request deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: admin@aceit-ai.co.za

11. Protection of Personal Information (POPIA) Compliance

In accordance with the South African Protection of Personal Information Act (POPIA), AceIT AI is committed to safeguarding the privacy of your personal information and ensuring that it is collected, used, and disclosed responsibly and transparently. The following outlines our POPIA compliance:

• Lawful Processing: We collect and process your personal information only with your consent, or where it is necessary for the performance of our services, or in compliance with legal obligations.
• Minimal Data Collection: We limit the collection of personal information to only what is necessary for the purposes stated in this Privacy Policy.
• Purpose Specification: Your personal information will only be used for the purposes for which it was collected, as outlined in this Privacy Policy, unless you consent to an alternative use.
• Data Security: We implement stringent security measures to protect your personal information from loss, damage, or unauthorized access, as required under POPIA.
• Data Subject Rights: Under POPIA, you have the right to request access to your personal information, request corrections, or request the deletion of your information. You may also object to the processing of your personal information or withdraw your consent at any time by contacting us at admin@aceit-ai.co.za.
• Cross-Border Transfers: Where your personal information is transferred outside of South Africa, we ensure that the necessary safeguards are in place to protect your data in line with POPIA requirements.